Your subscription has expired

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Bantum
Posts: 3
Joined: Thu Jul 27, 2017 5:22 pm

Your subscription has expired

Post by Bantum » Tue Aug 21, 2018 6:32 pm

I've renewed my subscription, but PowerShell Studio still tells me it has expired every time it starts. I've got internet access so it should be able to talk to Sapien registration servers OK. I am still getting updates. How can I let PowerShell Studio no it's been renewed?

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Alexander Riedel
Posts: 7049
Joined: Tue May 29, 2007 4:43 pm

Re: Your subscription has expired

Post by Alexander Riedel » Tue Aug 21, 2018 10:19 pm

Assuming you are using the subscription associated with your user id, (please don't post it here) there is no activity on our activation servers for that license. Generally that means you are behind a proxy that prevents access to our servers. I don't know your network setup, so it difficult to provide a remedy. Generally:

- Ask your proxy admin to allow traffic to and from https://www.sapien.com
- Make sure your Windows or third party firewall is not blocking the product's access to the internet.

If that does not apply to you or is not possible, please go to your SAPIEN account page and request offline activation.
Alexander Riedel
SAPIEN Technologies, Inc.

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Bantum
Posts: 3
Joined: Thu Jul 27, 2017 5:22 pm

Re: Your subscription has expired

Post by Bantum » Tue Aug 21, 2018 10:36 pm

Thanks for the reply, put my laptop on an external internet connection and it registered OK, must have been the company firewall blocking it.
Cheers