cannot reach activation server

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DSec_ID
Posts: 4
Joined: Tue Dec 12, 2017 1:51 pm

cannot reach activation server

Post by DSec_ID » Wed Aug 01, 2018 11:49 am

having an issue with activation server. seem to be having several products unable to reach activation server. PrimalScript,XML,WMI. others in the suite are launching without issue. seems i was able to launch PrimalScript just fine the other day. not so much today. been a couple hours trying.

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Alexander Riedel
Posts: 6642
Joined: Tue May 29, 2007 4:43 pm

Re: cannot reach activation server

Post by Alexander Riedel » Wed Aug 01, 2018 12:00 pm

Seems odd that one would work and not the other. I will investigate....
Alexander Riedel
SAPIEN Technologies, Inc.

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DSec_ID
Posts: 4
Joined: Tue Dec 12, 2017 1:51 pm

Re: cannot reach activation server

Post by DSec_ID » Wed Aug 01, 2018 12:21 pm

OK... Thanks

FYI: another user finally returned who also has a separate license and getting same issue accessing activation site. both of us been using PowerShell studio without issue :)
i was incorrect earlier. i have not used primal script for some time so not sure when the last time i used it. probably 3 weeks or more.

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Alexander Riedel
Posts: 6642
Joined: Tue May 29, 2007 4:43 pm

Re: cannot reach activation server

Post by Alexander Riedel » Wed Aug 01, 2018 2:13 pm

Ah ok, our log does not show any activity on PrimalScript for your subscription.
So it is probably true that it could not reach our server.
Do you have a proxy in between you and the internet?
Alexander Riedel
SAPIEN Technologies, Inc.

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DSec_ID
Posts: 4
Joined: Tue Dec 12, 2017 1:51 pm

Re: cannot reach activation server

Post by DSec_ID » Wed Aug 01, 2018 3:11 pm

we do have a filter allow for sapien.com. do you have specific recommendations? other settings?
I was able to register the software at some point but not connecting now. i don't think anything has changed on our side but evaluating logs for issues in case.

thanks for the help

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Alexander Riedel
Posts: 6642
Joined: Tue May 29, 2007 4:43 pm

Re: cannot reach activation server

Post by Alexander Riedel » Wed Aug 01, 2018 3:36 pm

The only thing I could think of is that your side had an update to move from TLS 1.1 to TLS 1.2
I am not sure what exact protocol is used, I will investigate
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
DSec_ID
Posts: 4
Joined: Tue Dec 12, 2017 1:51 pm

Re: cannot reach activation server

Post by DSec_ID » Wed Aug 01, 2018 4:05 pm

we are updateing TLS but still supporting 1.2 and some legacy 1.0 (cring :( ) but that was not the issue in this case.

identified the issue on our end: long story short :idea:
from a package capture, discovered the connection attempt to godaddy where our filter was blocking as 'warn'. after switching over to allow, both users are able to launch all of the suite as expected...

thanks for the assistance