Activation reset

Use this forum to ask about non-product related topics (login issues, product registrations, web site questions, etc.) No technical support questions, please.
Forum rules
Do not post any licensing information in this forum.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
This topic is 5 years and 7 months old and has exceeded the time allowed for comments. Please begin a new topic or use the search feature to find a similar but newer topic.
User avatar
Emerson Process Management
Posts: 1
Last visit: Wed Feb 03, 2021 12:33 am

Activation reset

Post by Emerson Process Management »

Hi team,

We have a license that wasn't deactivated before decomissioning a device - can we reset that activation to 0 to start over on a new device?

Thanks in advance,
User avatar
davidc
Posts: 5913
Last visit: Mon Jul 08, 2019 8:55 am
Been upvoted: 2 times

Re: Activation reset

Post by davidc »

If you activated using the 2018 version of the product, you can free up the activation in your Registered Products Page:

https://www.sapien.com/account/products

Just click on the Activation Details button, and then click on the Reset link located next to desired activation.

Refer to the following article more details and screenshots:

https://www.sapien.com/blog/2018/03/19/ ... et-policy/
David
SAPIEN Technologies, Inc.
This topic is 5 years and 7 months old and has exceeded the time allowed for comments. Please begin a new topic or use the search feature to find a similar but newer topic.