Your Order Form / Phone field is a nightmare

Use this forum to ask about non-product related topics (login issues, product registrations, web site questions, etc.) No technical support questions, please.
Forum rules
Do not post any licensing information in this forum.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
This topic is 5 years and 8 months old and has exceeded the time allowed for comments. Please begin a new topic or use the search feature to find a similar but newer topic.
User avatar
AkrosIT
Posts: 5
Last visit: Fri Mar 01, 2024 3:28 am

Your Order Form / Phone field is a nightmare

Post by AkrosIT »

Hello
it is really very annoying if we would order a Sapien product and then get the error Message:
Please enter a valid phone number

of course, we have entered a valid (international) Phone number, so why are you not accepting it? If you know that the number is wrong, why don't you tell the real reason?

Our usual and well known formated number is: +41 32 329 90 30
Just for your order form, we tried 0041323299030 - which is perfectly valid - but you don't accept it.

Should we write a 'valid phone number generator' which tries all possible formats or could you please
a) add the information to the form about the 'valid' (accepted by Sapien) international phone number format
b) send us the information, how we must format our number: +41 32 329 90 30

of course, you could also solve the problem by using a customer-friendly regular expression.

Thanks a lot, kind regards,
Thomas
User avatar
Alexander Riedel
Posts: 8478
Last visit: Tue Mar 26, 2024 8:52 am
Answers: 19
Been upvoted: 37 times

Re: Your Order Form / Phone field is a nightmare

Post by Alexander Riedel »

I will make absolutely sure to forward this to the web team. Thank you for pointing it out.
Alexander Riedel
SAPIEN Technologies, Inc.
This topic is 5 years and 8 months old and has exceeded the time allowed for comments. Please begin a new topic or use the search feature to find a similar but newer topic.