not authorized

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silvan.bissig
Posts: 1
Joined: Mon Sep 04, 2017 4:27 am

not authorized

Post by silvan.bissig » Mon Jun 25, 2018 6:53 am

Hey there

I have reinstalled my computer. Now i can't access my Powershell Studio. I have typed in my Sapien ID, my password and my subscription number and when I hit Activate, an error comes up. The error says I am not authorized to use this license. I've used the subscription number from the website, so the key should be correct.

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Alexander Riedel
Posts: 6643
Joined: Tue May 29, 2007 4:43 pm

Re: not authorized

Post by Alexander Riedel » Mon Jun 25, 2018 7:30 am

Hmm, I see no attempts to activate with the license number associated with your account.
Can you please email the number you actual use, a screenshot of the activation dialog with the fields filled in and a screenshot of the actual error message to support@sapien.com?

Please do not under any circumstances post your license number here in the forum.
Alexander Riedel
SAPIEN Technologies, Inc.