not authorized

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sapien@ur.ch
Posts: 2
Last visit: Thu Mar 25, 2021 8:52 am

not authorized

Post by sapien@ur.ch »

Hey there

I have reinstalled my computer. Now i can't access my Powershell Studio. I have typed in my Sapien ID, my password and my subscription number and when I hit Activate, an error comes up. The error says I am not authorized to use this license. I've used the subscription number from the website, so the key should be correct.

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Alexander Riedel
Posts: 7670
Last visit: Wed May 12, 2021 2:40 pm
Answers: 3
Been upvoted: 9 times

Re: not authorized

Post by Alexander Riedel »

Hmm, I see no attempts to activate with the license number associated with your account.
Can you please email the number you actual use, a screenshot of the activation dialog with the fields filled in and a screenshot of the actual error message to support@sapien.com?

Please do not under any circumstances post your license number here in the forum.
Alexander Riedel
SAPIEN Technologies, Inc.