Keeps asking to be activated

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mamoth100
Posts: 4
Joined: Mon Dec 19, 2016 7:01 pm

Keeps asking to be activated

Post by mamoth100 » Tue Jun 19, 2018 9:37 am

I own PowerShell Studio. As of about a week ago, each time I launch it, it asks me to Activate it. So I have to log into the web page, get the key, put it in and Activate. Then it's fine until I close the program and reopen. My renewal date is not until November.

I have never installed this on any other computer. It's been installed one time on one computer.

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J. Reif
Posts: 179
Joined: Mon Jan 14, 2013 10:43 am

Re: Keeps asking to be activated

Post by J. Reif » Tue Jun 19, 2018 9:54 am

We had a server issue this past Friday-Saturday which could have caused this. The issue has since been resolved. Did this happen to you before Friday 6/15?
June Alane Reif
SAPIEN Technologies, Inc.

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mamoth100
Posts: 4
Joined: Mon Dec 19, 2016 7:01 pm

Re: Keeps asking to be activated

Post by mamoth100 » Tue Jun 19, 2018 10:30 am

Unfortunately it happened today. And yes, I think I did notice it first on Friday at 7:00PM.

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J. Reif
Posts: 179
Joined: Mon Jan 14, 2013 10:43 am

Re: Keeps asking to be activated

Post by J. Reif » Tue Jun 19, 2018 10:49 am

I will make sure our developers see this so they can investigate for you.
June Alane Reif
SAPIEN Technologies, Inc.

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davidc
Posts: 5790
Joined: Thu Aug 18, 2011 4:56 am

Re: Keeps asking to be activated

Post by davidc » Tue Jun 19, 2018 1:47 pm

If you opened it for the first time today, it could still can be a result of the activation issues from before. What happens if you close and open the application now? Are you still prompted for activation?

If you are prompted, try running PowerShell Studio as an administrator before activating.

Another typical reason for losing activation is that the environment resets it state. This can happen in Citrix or VM environments.
David
SAPIEN Technologies, Inc.

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mamoth100
Posts: 4
Joined: Mon Dec 19, 2016 7:01 pm

Re: Keeps asking to be activated

Post by mamoth100 » Thu Jun 21, 2018 9:38 am

Thank you David. Gave it a couple days of opening it and it no longer is prompted me.