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I bought PowerShell Studio Yesterday But license was not yet delivered

Posted: Tue Jul 25, 2017 6:49 am
by e27856
Hi Customer Service

I bought Powershell Studio 2017 yesterday around 36 hours past now.
I received an email order number and customer number and it was mentioned that i will receive a separate mail on the license key details but i havent received it yet .

Do you have a timeline when will be the license key will be delivered to me?
I bought it for my company usage and paid by Paypal which was confirmed on my paypal transaction
Can someone private message me on what will be my next steps .

This is very urgent as i need my codes to be deployed in production

Thanks in Advance

mail:edgar802003@yahoo.com

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Posted: Tue Jul 25, 2017 8:34 am
by Alexander Riedel
Our apologies, the email connection for the store failed over the weekend and we are trying to catch up. You should get your license soon.

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Posted: Tue Jul 25, 2017 8:59 am
by J. Reif
Edgar - your subscription number was emailed to you yesterday (Monday) morning. It would have come from the email address juner AT sapien.com. If you did not receive it, please email us at sales@sapien.com.

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Posted: Wed Jul 26, 2017 6:45 am
by e27856
Hi June Thanks for the response, i did not received the license key
I received only the customer id and order number , i was waiting till now on the license key
my company email address I registered and bought was edgar.ferrer@amadeus.com , i was looking on my junk and postini filter email but no nothing was their as well . Can you please resend on my company email address? I need it asap to launch our product

Thanks in Advance

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Posted: Wed Jul 26, 2017 8:35 am
by J. Reif
Hello Edgar,

I just sent the information to your company email address from juner AT sapien.com. If you still do not receive it, please call us at 1-707-252-8700.

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Posted: Wed Jul 26, 2017 3:12 pm
by J. Reif
Edward -

I registered your subscription to your account for you. If you do not receive the email, you need only log in to your SAPIEN account for your work email (username edgarmoreno27856) to retrieve it.

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Posted: Wed Jul 26, 2017 4:55 pm
by e27856
Hi Edward

Let me check today once i get in the office.


Thank You Very Much for the response

Best Regards

Edgar Moreno

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Posted: Thu Jul 27, 2017 1:22 pm
by J. Reif
Hi Edward. Were you able to retrieve your subscription number?