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Register Existing Licence to New Account

Posted: Mon Jul 24, 2017 9:33 am
by DOE NTC
Hello. I recently created this account in order to get our software registered in order to get some updates. The problem I encounter is when I put the key in my account, I get the following message: This license key is no longer valid. It was upgraded to a newer version. The problem is I don't know which of our users originally purchased this software and as such, I have no record of the new key. How can I go about finding the new key to get it registered to this account?

Thank you,

-Mike

Re: Register Existing Licence to New Account

Posted: Mon Jul 24, 2017 10:42 am
by Alexander Riedel
Please send the subscription number to support@sapien.com. Once we have that we can see what the status is.

Re: Register Existing Licence to New Account

Posted: Fri Jul 28, 2017 1:28 am
by Alexander Riedel
Please note that you sent the same text you posted here to support@sapien.com
You will need to email the subscription number / license key that you try to register to us.
Without it we cannot identify to which account it belongs and to what it it was upgraded.