Hello. I recently created this account in order to get our software registered in order to get some updates. The problem I encounter is when I put the key in my account, I get the following message: This license key is no longer valid. It was upgraded to a newer version. The problem is I don't know which of our users originally purchased this software and as such, I have no record of the new key. How can I go about finding the new key to get it registered to this account?
Thank you,
-Mike
Register Existing Licence to New Account
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Do not post any licensing information in this forum.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
- Alexander Riedel
- Posts: 8479
- Last visit: Thu Mar 28, 2024 9:29 am
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Re: Register Existing Licence to New Account
Please send the subscription number to support@sapien.com. Once we have that we can see what the status is.
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- Alexander Riedel
- Posts: 8479
- Last visit: Thu Mar 28, 2024 9:29 am
- Been upvoted: 37 times
Re: Register Existing Licence to New Account
Please note that you sent the same text you posted here to support@sapien.com
You will need to email the subscription number / license key that you try to register to us.
Without it we cannot identify to which account it belongs and to what it it was upgraded.
You will need to email the subscription number / license key that you try to register to us.
Without it we cannot identify to which account it belongs and to what it it was upgraded.
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.