Register Existing Licence to New Account

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DOE NTC
Posts: 1
Joined: Mon Jul 24, 2017 9:11 am

Register Existing Licence to New Account

Post by DOE NTC » Mon Jul 24, 2017 9:33 am

Hello. I recently created this account in order to get our software registered in order to get some updates. The problem I encounter is when I put the key in my account, I get the following message: This license key is no longer valid. It was upgraded to a newer version. The problem is I don't know which of our users originally purchased this software and as such, I have no record of the new key. How can I go about finding the new key to get it registered to this account?

Thank you,

-Mike

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Alexander Riedel
Posts: 6671
Joined: Tue May 29, 2007 4:43 pm

Re: Register Existing Licence to New Account

Post by Alexander Riedel » Mon Jul 24, 2017 10:42 am

Please send the subscription number to support@sapien.com. Once we have that we can see what the status is.
Alexander Riedel
SAPIEN Technologies, Inc.

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Alexander Riedel
Posts: 6671
Joined: Tue May 29, 2007 4:43 pm

Re: Register Existing Licence to New Account

Post by Alexander Riedel » Fri Jul 28, 2017 1:28 am

Please note that you sent the same text you posted here to support@sapien.com
You will need to email the subscription number / license key that you try to register to us.
Without it we cannot identify to which account it belongs and to what it it was upgraded.
Alexander Riedel
SAPIEN Technologies, Inc.