Forum username

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FlightUK
Posts: 11
Joined: Mon Oct 10, 2016 7:41 am

Forum username

Post by FlightUK » Fri Jul 14, 2017 4:47 am

Hi guys,

I am trying to change my forum username from my company's email address to something else, but I just get errors whenever I try to update account info.

It either tells me that the email address I've selected is already in use (no duh) or that I have to enter an email address if I leave it blank. It also sometimes just does nothing when I click update, and/or gives me an error, something along the lines of "unable to process request".

Cheers,
Miles

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J. Reif
Posts: 177
Joined: Mon Jan 14, 2013 10:43 am

Re: Forum username

Post by J. Reif » Fri Jul 14, 2017 8:35 am

Hi Miles,

Your account has been re-synched with the forum with your new username. Our team will have a look at the account information pages to see what is going wrong. Thanks for letting us know!
June Alane Reif
SAPIEN Technologies, Inc.

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FlightUK
Posts: 11
Joined: Mon Oct 10, 2016 7:41 am

Re: Forum username

Post by FlightUK » Mon Jul 17, 2017 7:55 am

Good afternoon,

Many thanks for the reply, I contacted your support team through email who promptly resolved the issue for me.

Kind regards,
Miles