Cannot post support query

Post by **barrybloom** » Mon Aug 10, 2009 5:44 pm

Hi,
I tried to post a support query but do not have the rights. I logged in to MySapien and clicked the support link next to my product. I had to then create a seperate login for the Forum to be able to post this.
Please advise.
Regards,
Barry

Post by **Alexander Riedel** » Mon Aug 10, 2009 6:24 pm

I went to support.sapien.com and logged in with your credentials. I see no problem posting, you have the corresponding user roles and access rights.

Where did you try to post, as what user where you logged in and what error message did you see?

Post by **barrybloom** » Mon Aug 10, 2009 6:35 pm

Hi Alexander,

It was the PrimalScript Customer Technical Support support forum and I recieve:
You do not have permission to post new topics in this forum

Do I need to associate my MySapien account with the Forum login I created?

Thanks,

Barrybarryb2009-08-11 01:36:55

Post by **Alexander Riedel** » Mon Aug 10, 2009 6:38 pm

No, just log into the forum with the same credentials that you use to log into my.sapien.com

Post by **barrybloom** » Mon Aug 10, 2009 7:14 pm

Hi Alexander,

I had already tried that and I got an unknown username or bad password. I updated my MySapien details with my new email address and then got the option to combine my 2 accounts as they are now using the same e-mail address, but still recieve unknown username or bad password

.

Thanks,

Barry

Post by **barryb20** » Mon Aug 10, 2009 7:18 pm

Logged in with your user id, want me to reset your password?

Alex

Post by **barryb20** » Mon Aug 10, 2009 7:33 pm

Hi Alex,
Thanks for your help! Turns out that the MySapien login doesn't appear to be case sensitive, where the forum is (~I was using a capital letter). As you can see I can login OK, thanks again for your help.
Barry

Post by **yourjoking** » Mon Sep 21, 2009 2:55 pm

Thought I would tack onto the end of this thread as I have exactly the same error but I have even tried different case sensitivity (first letter, middle letter, no caps) to no avail. I have had to register this account to get access to post this message.
UID: GumNut|Gumnut|gumnut (you pick)

Post by **Alexander Riedel** » Mon Sep 21, 2009 4:30 pm

Hmm, yes I can see that the login is not working. On first glance there is nothing wrong with your userid, since it works at my.sapien.com.
I'll poke the forum software with a long stick and if that doesn't get it to work I'll ask our webmaster for help tomorrow morning.

Alex

Post by **yourjoking** » Mon Sep 21, 2009 4:36 pm

Thanks for that.
I was going to post to PrimalScript but as I couldn't log on I kept digging around and found my answer. PrimalSense bug ;( I run PrimalScript on 2 machines (work and home) Home machine is up to date, work machine is a point release behind.

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