problem with my registered product

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cdaou_
Posts: 2
Last visit: Tue Nov 21, 2023 2:00 am

problem with my registered product

Post by cdaou_ »

Dear support,

I might be a little bit confused but on my account it shows "2 of 2 activations have been used on this subscription.".

When I look at the details I see that one is my primary machine (the E82________u) which is totally normal
and the other one shows "Machine 1". I do not recall having activated another machine and now I am stuck without the ability of installing the software on my laptop.
I indeed had another laptop which was replaced a couple of weeks ago, but I do not remember having installed the software.
May I please ask your help in deactivating this... If I was to be wrong and had indeed installed it on another machine, I believe the worst case scenario is that it would stop working... I could not care less as it should not have been installed.

Thanks in advance for your support.
Chris
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Alexander Riedel
Posts: 8479
Last visit: Thu Mar 28, 2024 9:29 am
Answers: 19
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Re: problem with my registered product

Post by Alexander Riedel »

Alright. I did reset this other activation for you.
Alexander Riedel
SAPIEN Technologies, Inc.
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cdaou_
Posts: 2
Last visit: Tue Nov 21, 2023 2:00 am

Re: problem with my registered product

Post by cdaou_ »

Dear Alexander.

thank you so much for such quick action.
I directly registered my second machine to avoid having another issue.

best regards,
Chris
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