Deactivation Request and Registration Missing

[kym.charlesworth@icloud.com]

I sent an email to sales but I gather this is the correct place to place my request.

My PowerShell Studio 2015 (upgraded to 2016) was installed on my laptop only.
Unfortunately the SSD drive failed last Monday and has since been replaced under warranty.
I need to get my product deactivated please.

Also my account shows "There are no software subscriptions registered to your account".
If I add the license and click register then I get the message "Subscription has already been registered"
Can you advise what is going on ?

[Alexander Riedel]

It is true that there is no license associated with your account. That means you have another account that you used to activate the software.
I looked at the email you sent to sales and used the order number to track down your subscription.
It is registered to your hotmail account it seems.
You have two activations available, as your previous activation has by now expired is available again.
So all you need to do is install the software on your new drive or computer and activate it with the user id and password associated with your hotmail account.

[kym.charlesworth@icloud.com]

All good now.
Have moved the registration to my regular email.
Feel free to delete the hotmail account.
Thanks again.