PowerShell Studio keeps asking for Subscription Number

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Jpook101
Posts: 3
Last visit: Thu Jul 06, 2023 12:17 pm

PowerShell Studio keeps asking for Subscription Number

Post by Jpook101 »

Hello,
I keep getting asked to input my license after doing a update. I will input my Sapien ID/ Password / license and click unlock. I then get then message saying “Thank you! Your copy of Sapien PowerShell Studio 2016 is now activated”

However,
Each time I re-open the application I’m asked again. I’ve been using this app for some time without any problems, and other on my team are not have the problem. (I manager those keys also)

This doesn’t not happen on any of my other Sapien products I have installed with this license


Version: 5.2.123
SAPIEN Software Suite 2016
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davidc
Posts: 5913
Last visit: Mon Jul 08, 2019 8:55 am
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Re: PowerShell Studio keeps asking for Subscription Number

Post by davidc »

Please download the latest version available to you (5.2.127) and let us know if the issue persists. You can download the build from your Registered Products page:

https://www.sapien.com/account/products
David
SAPIEN Technologies, Inc.
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Jpook101
Posts: 3
Last visit: Thu Jul 06, 2023 12:17 pm

Re: PowerShell Studio keeps asking for Subscription Number

Post by Jpook101 »

Download the newest version and i'm still having the problem.

** I had a new employee start last week and that employee is having the same probem as me. ( I manage the license also, let me know if you need the ID)
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davidc
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Re: PowerShell Studio keeps asking for Subscription Number

Post by davidc »

What version do you have installed now? I believe we addressed the activation issue in build v5.2.128.
David
SAPIEN Technologies, Inc.
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Jpook101
Posts: 3
Last visit: Thu Jul 06, 2023 12:17 pm

Re: PowerShell Studio keeps asking for Subscription Number

Post by Jpook101 »

I have build build v5.2.127 installed. It's the only version I see on the site under my account.
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Alexander Riedel
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Re: PowerShell Studio keeps asking for Subscription Number

Post by Alexander Riedel »

You subscription expired in August, so you do not have access to later builds. I will talk to the team today and see what we can do to help you with this issue.
Alexander Riedel
SAPIEN Technologies, Inc.
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J A Reif
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Re: PowerShell Studio keeps asking for Subscription Number

Post by J A Reif »

Normally we would suggest that you renew your license, but because this issue is clearly a bug, we have given you access to Version 5.2.128. :) Enjoy!
June Alane Reif
SAPIEN Technologies, Inc.
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