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Activation status shows 2 activations - only use 1

Posted: Fri Jul 08, 2016 1:00 am
by PeterW
Dear Support,
My activation status shows 2 activations ( 2 machines) but i use only one.
The 2nd activation might have been for a laptop that crashed.
So the 2nd one never was released or deactivated.
In the near future I want to transfer the license to a colleague, so need to deactivate my current activation.
The 2nd one will remain. Can this be solved?

Kind regards,
Peter

Re: Activation status shows 2 activations - only use 1

Posted: Fri Jul 08, 2016 7:16 am
by sales@sapien.com
Please contact sales@sapien.com directly, referencing this forum post. Please make sure to provide the 16-digit number you are inquiring about in the e-mail. We will assist you further from there. Thank you.