Page 1 of 1

unable to determine license status

Posted: Fri Apr 24, 2009 7:17 am
by knelso2@u.washington.edu
I get the message "unable to determine license status" and PrimalScript shuts down when I try to access the app. We've just moved it onto this PC. Since the app won't stay up I can't check to see what key it was installed with.
What needs to happen to get this app working??

Thanks

Karen

unable to determine license status

Posted: Fri Apr 24, 2009 7:21 am
by Ferdinand Rios
What OS and what version (full build number) of PrimalScript are you running?

unable to determine license status

Posted: Fri Apr 24, 2009 8:00 am
by knelso2@u.washington.edu
Version is 4.1 standard. Since I can't get into the product, I don't have a way of getting the build number.

unable to determine license status

Posted: Fri Apr 24, 2009 8:02 am
by Ferdinand Rios
What OS? and how did you "move" the product?

unable to determine license status

Posted: Fri Apr 24, 2009 8:09 am
by knelso2@u.washington.edu
WIndows XP service pack 3 is the operating system. The desktop support people installed the product, and I'm not sure what they did. I can reinstall it if I need to

unable to determine license status

Posted: Fri Apr 24, 2009 8:12 am
by Alexander Riedel
Unable to determine license status means you have insufficient rights to write to certain locations in the registry. Either run PrimalScript once as adminstrator to unlock it with your license key or send your license key to support@sapien.com for a permanent license file.