Community Support Forums

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HvyOnEz
Posts: 5
Joined: Thu Oct 31, 2019 8:43 am

Community Support Forums

Post by HvyOnEz »

To Whom It May Concern:
I'd like to purchase the SAPIEN DevOps Suite 2020 (SKU: SSS20-SR) today but I'm confused about your "Community Support Forum" options. One option is listed without a price and the other option is listed as +$99.00. My confusion is related to the fact that information for both options is the same.
Please explain.
Best regards,
Roderick

User avatar
J. Reif
Posts: 209
Joined: Mon Jan 14, 2013 10:43 am

Re: Community Support Forums

Post by J. Reif »

Hello Roderick, So sorry for the confusion... and thank you for pointing out the error! The $99 option is Premium Support - for access to our direct technical support ticketing system and to receive a guaranteed response within 24 hours. This has been corrected in the store. If you would like to refresh the page (https://www.sapien.com/store/software/s ... vops-suite) you will see the support options correctly listed as Community and Premium.
June Alane Reif
SAPIEN Technologies, Inc.

HvyOnEz
Posts: 5
Joined: Thu Oct 31, 2019 8:43 am

Re: Community Support Forums

Post by HvyOnEz »

Thank you!

User avatar
J. Reif
Posts: 209
Joined: Mon Jan 14, 2013 10:43 am

Re: Community Support Forums

Post by J. Reif »

You are welcome. :)
June Alane Reif
SAPIEN Technologies, Inc.