Remove Registered Product

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RobHydell
Posts: 6
Joined: Wed Sep 19, 2018 3:03 pm

Remove Registered Product

Post by RobHydell » Wed Oct 10, 2018 1:00 pm

My corporation and I are having trouble installing this software as I am getting "Access is denied" on the splash screen (see https://www.sapien.com/forums/viewtopic.php?f=12&t=13253&p=70218&hilit=Access+is+denied#p70218). In their attempts to figure out the problem it was installed on my virtual machine as well. Now I am getting that I have exceeded my limit. How can I wipe these registrations as I am not able to do so on your site I am getting the error "Your license has been active for less than 6 months. You will be able to reset your activations after Mar 11, 2019." Could someone wipe all registrations from my account please?

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davidc
Posts: 5534
Joined: Thu Aug 18, 2011 4:56 am

Re: Remove Registered Product

Post by davidc » Wed Oct 10, 2018 1:19 pm

Hello Rob,

The only reason you can't deactivate the software from the website is because you installed an older build of the product (pre-2018). You must deactivate the license directly from the software in order to free up an activation.

https://www.sapien.com/blog/2014/08/20/easier-access-to-license-information/
David
SAPIEN Technologies, Inc.

RobHydell
Posts: 6
Joined: Wed Sep 19, 2018 3:03 pm

Re: Remove Registered Product

Post by RobHydell » Tue Oct 23, 2018 1:06 pm

I still cannot deactivate my registration on the computer specified in my account information. When I try to open the tool I get challenged for my serial number. So if I cannot get in to remove my registration I am not sure what to do at this point. Is there anyway you can remove my registrations from your end? At this point I am stuck it's been a month since I purchased the software and I still have not been able to use it. Any help would be greatly appreciated.

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davidc
Posts: 5534
Joined: Thu Aug 18, 2011 4:56 am

Re: Remove Registered Product

Post by davidc » Tue Oct 23, 2018 1:12 pm

Which machine do you wish to deactivate? The one starting with SA or the LH?
David
SAPIEN Technologies, Inc.