Remove Registered Product

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RobHydell
Posts: 5
Joined: Wed Sep 19, 2018 3:03 pm

Remove Registered Product

Post by RobHydell » Wed Oct 10, 2018 1:00 pm

My corporation and I are having trouble installing this software as I am getting "Access is denied" on the splash screen (see https://www.sapien.com/forums/viewtopic.php?f=12&t=13253&p=70218&hilit=Access+is+denied#p70218). In their attempts to figure out the problem it was installed on my virtual machine as well. Now I am getting that I have exceeded my limit. How can I wipe these registrations as I am not able to do so on your site I am getting the error "Your license has been active for less than 6 months. You will be able to reset your activations after Mar 11, 2019." Could someone wipe all registrations from my account please?

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davidc
Posts: 5436
Joined: Thu Aug 18, 2011 4:56 am

Re: Remove Registered Product

Post by davidc » Wed Oct 10, 2018 1:19 pm

Hello Rob,

The only reason you can't deactivate the software from the website is because you installed an older build of the product (pre-2018). You must deactivate the license directly from the software in order to free up an activation.

https://www.sapien.com/blog/2014/08/20/easier-access-to-license-information/
David
SAPIEN Technologies, Inc.