Error: Invalid Subscription Key

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nrgo265
Posts: 3
Joined: Thu May 28, 2015 8:36 pm

Error: Invalid Subscription Key

Post by nrgo265 » Tue Aug 08, 2017 12:29 pm

We renewed my license recently and I am unable to upgrade my offline key. We are behind a proxy server and this makes it not possible to register online. I remember doing this previously without any problem going from 2015 to 2016. The subscription number did not change and I received the e-mail 4 days ago (Friday). Is there a new process or is there something wrong here?

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davidc
Posts: 4981
Joined: Thu Aug 18, 2011 4:56 am

Re: Error: Invalid Subscription Key

Post by davidc » Tue Aug 08, 2017 1:10 pm

You should be able to generate a new key by going to My Account->Registered Products. There should be an Upgrade Offline Key button next to your product subscription information.
David
SAPIEN Technologies, Inc.

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nrgo265
Posts: 3
Joined: Thu May 28, 2015 8:36 pm

Re: Error: Invalid Subscription Key

Post by nrgo265 » Tue Aug 08, 2017 1:12 pm

That is what I am doing. That is also when the portal page gives me that error.

Error: Invalid Subscription Key

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J. Reif
Posts: 142
Joined: Mon Jan 14, 2013 10:43 am

Re: Error: Invalid Subscription Key

Post by J. Reif » Tue Aug 08, 2017 1:57 pm

The problem has been addressed and your new license key has been generated. Please visit your account page to retrieve it.
June Alane Reif
SAPIEN Technologies, Inc.

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nrgo265
Posts: 3
Joined: Thu May 28, 2015 8:36 pm

Re: Error: Invalid Subscription Key

Post by nrgo265 » Wed Aug 09, 2017 9:56 am

I see it updated now. Many thanks!

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J. Reif
Posts: 142
Joined: Mon Jan 14, 2013 10:43 am

Re: Error: Invalid Subscription Key

Post by J. Reif » Wed Aug 09, 2017 10:03 am

You're welcome!
June Alane Reif
SAPIEN Technologies, Inc.