Unable To Download Purchased Software

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gulmiguel
Posts: 19
Last visit: Sun Apr 30, 2023 12:52 pm

Unable To Download Purchased Software

Post by gulmiguel »

I just completed the transaction of upgrading my purchase of PowerShell Studio to the latest Software Suite. I see it properly changed on my 'Registered Products' page. However, each time I click on 'Download 64-bit version', the page changes for a moment and then comes back with the message "There was an error downloading your file: Please try again." After several tries (both 64-bit and 32-bit), I finally gave up and decided to report it to you. I'm currently trying to use the entire suite for a new project that has been assigned to me. I saw the upgrade notice totally by accident and I'm glad I did. I value Sapien products far more than I do Microsoft or VMware products.

Please let me know what to do (if anything) to get this problem fixed. I wouldn't have purchased it today if I wasn't going to be able to use it today.

Many thanks, respectfully,
Miguel Velez-White
(gulmiguel) :cry:
DevinL
Posts: 1098
Last visit: Tue Jun 06, 2017 9:15 am

Re: Unable To Download Purchased Software

Post by DevinL »

I've reproduced this error on my end and have alerted the web development team. As soon as I have an update I'll let you know.

In the meantime, you can still download the trial for whichever product you want and activate it with your subscript key: https://www.sapien.com/software/
DevinL
SAPIEN Technologies, Inc.
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J A Reif
Posts: 241
Last visit: Fri Mar 22, 2024 8:12 am
Answers: 1
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Re: Unable To Download Purchased Software

Post by J A Reif »

The issue with the download of the SAPIEN Software Suite of products has been corrected. So sorry for the inconvenience.
June Alane Reif
SAPIEN Technologies, Inc.
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