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Offline licensing for PrimalPad

Posted: Tue Aug 10, 2021 3:39 am
by sapien@leafgrove.com
Hi

I use PrimalPad in an offline VM, typically to adjust settings on a test system.
With the current build, PrimalPad has started asking for license information, and my subscription key doesn't work, neither does dropping the license file into the folder at C:\ProgramData\SAPIEN\LicenseFiles.

How do I license PrimalPad?

Thank you
James

Re: Offline licensing for PrimalPad

Posted: Tue Aug 10, 2021 7:07 am
by brittneyr
I have not been able to reproduce this with the latest build 2.4.72. Can you please provide a screenshot of what you are seeing?

Re: Offline licensing for PrimalPad

Posted: Wed Aug 11, 2021 7:28 am
by sapien@leafgrove.com
Sure, here you go
Screenshot 2021-08-11 152603.png
Screenshot 2021-08-11 152603.png (117.19 KiB) Viewed 8732 times
Screenshot 2021-08-11 152603.png
Screenshot 2021-08-11 152603.png (117.19 KiB) Viewed 8732 times

Re: Offline licensing for PrimalPad

Posted: Wed Aug 11, 2021 8:30 am
by brittneyr
The build you currently have is 2.4.65.
The latest build is 2.4.72 and can be found here:
https://www.sapien.com/software/sapien_free_tools
Please install this build and let me know if you are still experiencing issues.

Re: Offline licensing for PrimalPad

Posted: Wed Aug 11, 2021 8:31 am
by Alexander Riedel
That is a very old version. Please download the current version from your account page.
2021-08-11_8-29-44.png
2021-08-11_8-29-44.png (233.71 KiB) Viewed 8728 times

Re: Offline licensing for PrimalPad

Posted: Wed Aug 11, 2021 8:37 am
by sapien@leafgrove.com
Fixed, thank you.
Machine is offline, doesn't get updates often :)