Offline licensing for PrimalPad

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sapien@leafgrove.com
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Last visit: Wed Aug 11, 2021 8:37 am

Offline licensing for PrimalPad

Post by sapien@leafgrove.com »

Hi

I use PrimalPad in an offline VM, typically to adjust settings on a test system.
With the current build, PrimalPad has started asking for license information, and my subscription key doesn't work, neither does dropping the license file into the folder at C:\ProgramData\SAPIEN\LicenseFiles.

How do I license PrimalPad?

Thank you
James

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brittneyr
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Re: Offline licensing for PrimalPad

Post by brittneyr »

I have not been able to reproduce this with the latest build 2.4.72. Can you please provide a screenshot of what you are seeing?
Brittney Ryn
SAPIEN Technologies, Inc.

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sapien@leafgrove.com
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Re: Offline licensing for PrimalPad

Post by sapien@leafgrove.com »

Sure, here you go
Screenshot 2021-08-11 152603.png
Screenshot 2021-08-11 152603.png (117.19 KiB) Viewed 8668 times
Screenshot 2021-08-11 152603.png
Screenshot 2021-08-11 152603.png (117.19 KiB) Viewed 8668 times
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brittneyr
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Re: Offline licensing for PrimalPad

Post by brittneyr »

The build you currently have is 2.4.65.
The latest build is 2.4.72 and can be found here:
https://www.sapien.com/software/sapien_free_tools
Please install this build and let me know if you are still experiencing issues.
Brittney Ryn
SAPIEN Technologies, Inc.

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Alexander Riedel
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Re: Offline licensing for PrimalPad

Post by Alexander Riedel »

That is a very old version. Please download the current version from your account page.
2021-08-11_8-29-44.png
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Alexander Riedel
SAPIEN Technologies, Inc.

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sapien@leafgrove.com
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Last visit: Wed Aug 11, 2021 8:37 am

Re: Offline licensing for PrimalPad

Post by sapien@leafgrove.com »

Fixed, thank you.
Machine is offline, doesn't get updates often :)

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