Cannot activate trial

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Purity
Posts: 1
Joined: Fri Jan 17, 2020 3:37 am

Cannot activate trial

Post by Purity » Fri Jan 17, 2020 3:54 am

My desktop PC is detected as a virtual machine, so I requested a virtual machine trial licence.

I got the email with the code. I enter the code into the software, and it tells me the activation key is invalid, so I can't use the software to evaluate it :-(

User avatar
Alexander Riedel
Posts: 7214
Joined: Tue May 29, 2007 4:43 pm

Re: Cannot activate trial

Post by Alexander Riedel » Fri Jan 17, 2020 4:38 am

Yes, that can happen and yes, there is something that got scrambled in the 2020 year change. I see the key you generated. I will swap it on your account with one that should work.
I just emailed it to you (from support@sapien.com), please let me know if you received it.
Alexander Riedel
SAPIEN Technologies, Inc.