SAPIEN Forums

To help you better we need some information from you.

*** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

Product, version and build: powershell studio 169
32 or 64 bit version of product: 64
Operating system: win10
32 or 64 bit OS: 64

I upgraded my PS from 167 to 169. I am using an offline licence file as my computer is in a secure state and is not allowd to access the internet. After upgrading to 169, I start PS and get the message 'The remote name could not be resolved 'www.sapien.com'. Then I get a popup window saying I cannot connect to the activation server. Of course retry does not work at this point and cancel ends the program. What happened to my offline licensing please and how can I fix this?
Thanks
David

I apologize for the inconvenience. Based on our records, you have multiple accounts. To help assist you better, please email sales@sapien.com with the license number and username you are utilizing.

Thanks. Is this related to update 170 which fixes 'licensing issues'?

Yes, it is related. Now if that issue happens again, the license dialog will pop up.