Installing on Hyper-V Machine, Invalid Serial Number

Use this forum to ask questions about installation or issues encountered while installing our software.
Forum rules
DO NOT POST SUBSCRIPTION NUMBERS, LICENSE KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
Locked
User avatar
PhilBenson
Posts: 4
Joined: Tue Jan 10, 2017 12:01 am

Installing on Hyper-V Machine, Invalid Serial Number

Post by PhilBenson » Tue Apr 24, 2018 11:31 am

Info

Product, version and build:
5.5.150_030718
64 bit Powershell Studio 2018


Operating system:
Windows 2016 Server (LTSC) running in a Hyper-V environment on a Windows 2016 DataCenter OS

After installing the application and attempting to use the Serial Number I requested for the virtual machine I get the following error as shown
Untitled.png
Untitled.png (4.15 KiB) Viewed 549 times
in the attachment.

As the machine *is* a virtual machine (Hyper-V) this is confusing...

Cheers
Phil

User avatar
Alexander Riedel
Posts: 6567
Joined: Tue May 29, 2007 4:43 pm

Re: Installing on Hyper-V Machine, Invalid Serial Number

Post by Alexander Riedel » Tue Apr 24, 2018 11:53 am

Are you prompted for a Virtual Machine key? Can you provide a screenshot of the trial dialog you see?
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
PhilBenson
Posts: 4
Joined: Tue Jan 10, 2017 12:01 am

Re: Installing on Hyper-V Machine, Invalid Serial Number

Post by PhilBenson » Tue Apr 24, 2018 12:10 pm

Hi Alexander,
no I am not prompted for a Virtual Machine Key, it is the normal registration dialouge box.
It's as if the virtual machine is not recognised as one...

[Removed by moderator]


Cheers
Phil

User avatar
Alexander Riedel
Posts: 6567
Joined: Tue May 29, 2007 4:43 pm

Re: Installing on Hyper-V Machine, Invalid Serial Number

Post by Alexander Riedel » Tue Apr 24, 2018 1:07 pm

Well, lucky you :D Then you do not need to enter a trial key. Just hit continue.
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
PhilBenson
Posts: 4
Joined: Tue Jan 10, 2017 12:01 am

Re: Installing on Hyper-V Machine, Invalid Serial Number

Post by PhilBenson » Tue Apr 24, 2018 1:36 pm

Lucky me... not really... if I need to do any GUI work...
Cheers
Phil

User avatar
Alexander Riedel
Posts: 6567
Joined: Tue May 29, 2007 4:43 pm

Re: Installing on Hyper-V Machine, Invalid Serial Number

Post by Alexander Riedel » Tue Apr 24, 2018 2:46 pm

I am afraid I do not understand. The trial is not working?
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
PhilBenson
Posts: 4
Joined: Tue Jan 10, 2017 12:01 am

Re: Installing on Hyper-V Machine, Invalid Serial Number

Post by PhilBenson » Wed Apr 25, 2018 5:07 am

Yes,
but it stated that I can only have a mximum of 5 controls on a UI...
Nevermind, I'm only "palying" in my Lab SCCM environment so it is not that much of a problem...

Cheers
Phil

Locked