Viruses detected in installation file

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asti12
Posts: 1
Joined: Sat Sep 14, 2013 5:13 am

Viruses detected in installation file

Post by asti12 » Sat Dec 09, 2017 10:29 am

Dear Sirs,
Could You explain these results?
I've checked installation file downloaded from Your site on Virustotal.com and recieved 3 positive detections (listed below). Is it false positive or installation file contains viruses?

3 engines detected this file
SHA-256
e416655d16931615b4bda228e5ae4d048c3b51b4a04d2918183a04889200a81b
File name
SPS17Setup_5.4.145.0_XXXXXX_x64
File size
107.81 MB
Last analysis
2017-12-09 16:18:47 UTC
Detection
Details

Jiangmin
Backdoor.MSIL.sba
VBA32
AdWare.StartSurf
Zillya
Backdoor.SpyGate.Win32.3146

User avatar
Alexander Riedel
Posts: 6727
Joined: Tue May 29, 2007 4:43 pm

Re: Viruses detected in installation file

Post by Alexander Riedel » Sat Dec 09, 2017 2:10 pm

Standard disclaimer: We continuously check our files and at this time we are not showing any problems with our files on the server. Otherwise we would have removed them.
We can however not control what happens to a file once it is on your computer or if it is modified on any servers or gateways it passes through while downloading. So you should ALWAYS check with your Antivirus software provider when in doubt.

VirusTotal is not a substitute for an antivirus/malware scanner on your computer. Almost any file of sufficient size will trigger a few scanners on that site. The fact that it shows three different infections from three different scanners (out of 60 some) is usually a good indication for a false positive. You should however check with whatever scanner you run on your machine to be safe.
Alexander Riedel
SAPIEN Technologies, Inc.

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