SPS 2017 Installation Problemsource file not found

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vadocit
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Joined: Mon Jul 20, 2015 7:04 am

SPS 2017 Installation Problemsource file not found

Post by vadocit » Wed Oct 04, 2017 5:03 am

To help you better we need some information from you.

*** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

Product, version and build: SPS17 5.4.144
32 or 64 bit version of product: 64 bit
Operating system: Windows 10
32 or 64 bit OS: 64 Bit
Antivirus McAfee

*** Please add details and screenshots as needed below. ***

Doing a fresh installed of the latest SPS but I keep getting and error

Source file not found: C:\users\<username>\AppData\Roaming\SAPIEN\SPS 5.4.144.0\install\4920CD9\ScriptEngines\SAPIEN PowerShell V2 Host (Windows Forms) Win32.engine. Verify that the file exists and that you can access it.

Help Needed

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: SPS 2017 Installation Problemsource file not found

Post by Alexander Riedel » Wed Oct 04, 2017 7:42 am

Alexander Riedel
SAPIEN Technologies, Inc.

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vadocit
Posts: 10
Joined: Mon Jul 20, 2015 7:04 am

Re: SPS 2017 Installation Problemsource file not found

Post by vadocit » Wed Oct 04, 2017 8:29 am

I did check that but the file was there and I check the permission and everything look good

thanks for the heads up

best regards

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: SPS 2017 Installation Problemsource file not found

Post by Alexander Riedel » Wed Oct 04, 2017 8:33 am

So you got it installed now?
Alexander Riedel
SAPIEN Technologies, Inc.

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jlapchuk
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Joined: Thu Oct 24, 2013 7:23 pm

Re: SPS 2017 Installation Problemsource file not found

Post by jlapchuk » Thu Oct 05, 2017 8:30 am

I too am getting this same error when trying to install the latest SPS 2017 version. I do not have the option to temporarily disable or uninstall my AV product. Will there be a new build available that doesn't trigger AV?

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: SPS 2017 Installation Problemsource file not found

Post by Alexander Riedel » Mon Oct 09, 2017 1:22 pm

Please understand that we have no control over what your anti-virus product detects, nor can we possible check all products.
While we are working on a solution that we hope will it make less likely for these simple pattern based scans to detect a false positive, we cannot exercise any control over these products. You need to contact the vendor of your anti-virus software.
Alexander Riedel
SAPIEN Technologies, Inc.

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