install powershell studio pop ups a dialog for cancellation, when answering no the install stops (install does not even

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xmerlin
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Joined: Sun Mar 03, 2013 12:44 pm

install powershell studio pop ups a dialog for cancellation, when answering no the install stops (install does not even

Post by xmerlin » Thu Sep 07, 2017 12:40 am

To help you better we need some information from you.

*** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

Product, version and build: SPS17Setup_5.4.139_041917_x64.exe
32 or 64 bit version of product: 64bit
Operating system:Windows 10 [Version 10.0.14393]
32 or 64 bit OS: 64bit

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Installation does not proceed or start: instead a pop up appears to cancel the installation with yes or no. Whether yes or no is clicked the installation does not start. I have attached screen copies as well as a log file resulting from running the exe with the following switches: /qn /L*v .\SPS_Install.log
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psstudio_fail.jpg
psstudio_fail.jpg (57.17 KiB) Viewed 2124 times
SPS_Install.log
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Alexander Riedel
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Re: install powershell studio pop ups a dialog for cancellation, when answering no the install stops (install does not e

Post by Alexander Riedel » Thu Sep 07, 2017 12:49 am

It appears the installation or download of a .NET prerequisite fails. Is the machine connected to the internet?
Alexander Riedel
SAPIEN Technologies, Inc.

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xmerlin
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Joined: Sun Mar 03, 2013 12:44 pm

Re: install powershell studio pop ups a dialog for cancellation, when answering no the install stops (install does not e

Post by xmerlin » Thu Sep 07, 2017 1:24 am

Yes, the machine is connected to the network

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Alexander Riedel
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Re: install powershell studio pop ups a dialog for cancellation, when answering no the install stops (install does not e

Post by Alexander Riedel » Thu Sep 07, 2017 3:06 am

I have submitted the screenshot and the log to the vendor of our installer software.
Alexander Riedel
SAPIEN Technologies, Inc.

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xmerlin
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Re: install powershell studio pop ups a dialog for cancellation, when answering no the install stops (install does not e

Post by xmerlin » Sun Sep 10, 2017 10:19 pm

I have also upgraded my W10 machine and installation is also no longer working. Same screens as mentioned in the beginning of this thread. I include also my log. My W10 version and hotfixes installed is listed in OS.txt (attached)
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Alexander Riedel
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Re: install powershell studio pop ups a dialog for cancellation, when answering no the install stops (install does not e

Post by Alexander Riedel » Sun Sep 10, 2017 11:11 pm

That windows version is an older build, not the current one, I am not sure if this plays any role here.
Please use the numbers from WinVer, as they are more common to compare.
But for your purpose 10.0.15063 would be the current number.

The installer folks say that this phenomenon occurs when Windows installer cannot authenticate the MSI signature inside the exe installer.
Which in turn can be cause by missing root certificates as the Windows version is not up to date. They indicated that looking at the event log might contain something helpful.
The MSI log itself does not indicate any failure.

I would suggest to install something else from our website (e.g. PrimalScript or VersionRecall) to see if this is a problem with your machine or the particular PowerShell Studio installer.
Alexander Riedel
SAPIEN Technologies, Inc.

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xmerlin
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Joined: Sun Mar 03, 2013 12:44 pm

Re: install powershell studio pop ups a dialog for cancellation, when answering no the install stops (install does not e

Post by xmerlin » Sun Sep 10, 2017 11:40 pm

Winver shows this: Version 1607 (OS Build 14393.1670). This is .net 4.6.2 ... which 64bit install exe should work with this version?

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xmerlin
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Re: install powershell studio pop ups a dialog for cancellation, when answering no the install stops (install does not e

Post by xmerlin » Mon Sep 11, 2017 12:14 am

I was able to install using SPS17Setup_5.4.143_080217_x64.exe but when trying to unlock i get build not covered by your subscription. I thought the version we had would continue to work once the licence expired but updates would no longer be possible. Any chance of making the previous version work again? or are we forced to renew licence?

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Alexander Riedel
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Re: install powershell studio pop ups a dialog for cancellation, when answering no the install stops (install does not e

Post by Alexander Riedel » Mon Sep 11, 2017 1:57 am

Your subscription expired on 6/1/2017. The last build your subscription qualifies for is version 5.4.140
You can always download the last build for any expired subscription from your SAPIEN account page.
I suggest to uninstall the version you have installed and to install the version mentioned above.
If you run into trouble with that please let is know.
Alexander Riedel
SAPIEN Technologies, Inc.

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xmerlin
Posts: 6
Joined: Sun Mar 03, 2013 12:44 pm

Re: install powershell studio pop ups a dialog for cancellation, when answering no the install stops (install does not e

Post by xmerlin » Mon Sep 11, 2017 3:42 am

version 5.4.140 is not working, problem installing as reported earlier