Broken installer?

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jpsellers@the-krell-labs.com
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Last visit: Sat Oct 09, 2021 10:57 am

Broken installer?

Post by jpsellers@the-krell-labs.com »

I have tried to install the udates for "PowerShell Studio 2021 v5.8.193" several times, on multiple Windows 10 workstations with two different AV products and in all attempts, the installer has been seen by the AV products as a virus and the installation has not only beeen blocked but the currently installed version has been removed leaving me with nothing. The most current version that I can install is v5.8.193. This is very frustrating.

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Alexander Riedel
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Last visit: Thu Oct 21, 2021 11:50 am
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Re: Broken installer?

Post by Alexander Riedel »

I have checked our installer (again) through virustotal.com
2021-10-09_13-36-09.png
2021-10-09_13-36-09.png (127.42 KiB) Viewed 1211 times
While false positives are not too uncommon, you never know. Our downloads are always checked but we are always happy to double check.

We do however have no control what happens to a file once you download it. We have no control how it gets routed, or what is on your machine.
There is really nothing we can do about that as we have no access to your files or your AV software, nor can we determine what version of what software you have.

If you (or anyone else) gets a virus or malware alert on an installer or any installed file, you must submit your file to your AV vendor. We check our files but we cannot check your files.
Alexander Riedel
SAPIEN Technologies, Inc.

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Alexander Riedel
Posts: 7787
Last visit: Thu Oct 21, 2021 11:50 am
Answers: 6
Been upvoted: 11 times

Re: Broken installer?

Post by Alexander Riedel »

Just to make sure no file inside the installer poses a problem, I have installed the latest build on a variety of machines and no virus or malware alert was issued.
Alexander Riedel
SAPIEN Technologies, Inc.

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Alexander Riedel
Posts: 7787
Last visit: Thu Oct 21, 2021 11:50 am
Answers: 6
Been upvoted: 11 times

Re: Broken installer?

Post by Alexander Riedel »

[Moved to correct forum by moderator]
Alexander Riedel
SAPIEN Technologies, Inc.