PS2017 Update failed and software vanished

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RayCookie
Posts: 2
Joined: Mon Dec 11, 2017 2:14 am

PS2017 Update failed and software vanished

Post by RayCookie » Mon Dec 11, 2017 2:28 am

Update failed, Software has been removed
hi, we puchased 5 Licenses of Powershell Studio, now there was an Update of the software which failed completely. Now the Software is not any more on my Computer and i even cannot reinstall, it rolls back very time i try.

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mxtrinidad
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Posts: 170
Joined: Sun Mar 03, 2013 12:42 pm

Re: PS2017 Update failed and software vanished

Post by mxtrinidad » Mon Dec 11, 2017 8:11 am

Sorry for any inconvenience!
Please contact sales department at sales@sapien.com and be sure to include your invoice number. They should be able to determine your subscription number.

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Alexander Riedel
Posts: 6603
Joined: Tue May 29, 2007 4:43 pm

Re: PS2017 Update failed and software vanished

Post by Alexander Riedel » Mon Dec 11, 2017 9:20 am

Please disregard, sales will not be able to help you with an installation issue.
Usually when an installation rolls back it displays an error message before doing so. Can you tell us what that error is?
Can you please also indicate which version exactly you are trying to install, on what OS and, if possible, what version you had before. To determine your license status I will need your subscription number.
Since you did not post with a user id that has a subscription registered to it, please email that number to support@sapien.com and reference this post.
Alexander Riedel
SAPIEN Technologies, Inc.

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RayCookie
Posts: 2
Joined: Mon Dec 11, 2017 2:14 am

Re: PS2017 Update failed and software vanished

Post by RayCookie » Wed Dec 13, 2017 7:45 am

thanks, i fixed the problem for myself, it was a problem with missing rights even when logged on as Administrator.

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