Cannot open project files

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buseyit
Posts: 4
Joined: Thu Oct 10, 2013 10:42 am

Cannot open project files

Post by buseyit » Mon Aug 07, 2017 10:34 am

Product, version and build:
32 or 64 bit version of product: 64 bit
Operating system:
32 or 64 bit OS: 64 bit

I get the attached image when trying to open project files with a non-admin user on 5.4.143
The files are not at the directory and I'm not sure where to get them from. I've reinstalled twice.
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davidc
Posts: 4903
Joined: Thu Aug 18, 2011 4:56 am

Re: Cannot open project files

Post by davidc » Mon Aug 07, 2017 11:21 am

What is the installer's file name? We found an issue with the installer that occurred when updating the software from a previous build. We uploaded a new installer to resolve the issue.
David
SAPIEN Technologies, Inc.

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buseyit
Posts: 4
Joined: Thu Oct 10, 2013 10:42 am

Re: Cannot open project files

Post by buseyit » Mon Aug 07, 2017 3:04 pm

SPS17Setup_5.4.143_080217_x64.exe

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davidc
Posts: 4903
Joined: Thu Aug 18, 2011 4:56 am

Re: Cannot open project files

Post by davidc » Mon Aug 07, 2017 3:21 pm

That is the correct installer. Try uninstalling the product first, then run the installer.

If the error appears again, please check if the file exists at the reported location.
David
SAPIEN Technologies, Inc.

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