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WMI Explorer Window

Posted: Tue Oct 17, 2017 10:19 pm
by Andras
Product, version and build: 2.2.74
32 or 64 bit version of product:64
Operating system:Windows 7
32 or 64 bit OS:64

After a recent update my WMI Explorer Window is showing as below attachment - I have lost the tree structure which showed the different level in the hierachy. Uninstall + re-install made no difference?

Re: WMI Explorer Window

Posted: Tue Oct 17, 2017 11:27 pm
by Alexander Riedel
Try File -> Clear Cache. It should rebuild the cache. Please let us know if that works.

Re: WMI Explorer Window

Posted: Wed Oct 18, 2017 1:20 pm
by Andras
No joy - tried that before an uninstall / re-install :|

Re: WMI Explorer Window

Posted: Wed Oct 18, 2017 1:31 pm
by Alexander Riedel
Look in this folder: C:\ProgramData\SAPIEN\WMI Explorer 2017\Cache
What folders do you see there?

Re: WMI Explorer Window

Posted: Wed Oct 18, 2017 5:56 pm
by Andras
Hi I have a set of folders that represent my host that I run the software from plus several additional folders that look like machines I may have connected to via WMI Explorer

localhost
computer1
computer2
etc
etc.

Was all perfect until one of the recent product updates - I run the full Primal Script 2017 suite

Re: WMI Explorer Window

Posted: Wed Oct 18, 2017 7:04 pm
by Alexander Riedel
There should be a folder with your machine name. Is there?
If so, what's in it?
Try renaming that folder: C:\ProgramData\SAPIEN\WMI Explorer 2017\Cache to C:\ProgramData\SAPIEN\WMI Explorer 2017\Cache-Old
and then start it.

Re: WMI Explorer Window

Posted: Sun Oct 22, 2017 2:29 pm
by Andras
Thanks Alexander - steps suggested fixed it :-)