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You also mention that even when following your instructions you may still have problems. I would suggest that you repair your poorly designed/coded activation module asap.
Our offer to help with any additional problems is just a re-assurance to our customers that we will of course help them if needed. One would think that such an offer is appreciated rather than condemned.
Rest assured that our activation module is properly designed and coded but I will most certainly forward your opinion to the development team.
SAPIEN Technologies, Inc.
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