Mate with licensed product left the company

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JAIMEGOMEZ
Posts: 1
Joined: Fri Feb 02, 2018 12:06 am

Mate with licensed product left the company

Post by JAIMEGOMEZ » Fri Feb 02, 2018 12:30 am

We've got a license for Powershell Studio 2017 about to expire and we'd like to renew it. The thing is that this license was addressed by a mate that already left the company.

He was supposed to rename the account to my user, but I can't log-in (even trying to recover PWD/user).

I've tried to create a new user and register the product, but obviously it says it's in use (we don't know what user/password he used before the renaming).

What can we do?

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Alexander Riedel
Posts: 6710
Joined: Tue May 29, 2007 4:43 pm

Re: Mate with licensed product left the company

Post by Alexander Riedel » Fri Feb 02, 2018 4:53 am

Please send the subscription number to sales@sapien.com for further assistance.
Alexander Riedel
SAPIEN Technologies, Inc.

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