Support Forums

Install Issue

Support for all customers who have purchased a VersionRecall product license. This forum does not offer a response time guarantee.
Forum rules
DO NOT POST SUBSCRIPTION NUMBERS, LICENSE KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
User avatar
ServerStorage
Posts: 4
Joined: Thu Nov 08, 2012 5:40 am

Install Issue

Postby ServerStorage » Wed Dec 30, 2015 6:54 am

Product, version and build:VersionRecall 2015 1.0.123
32 or 64 bit version of product:64
Operating system:2012R2
32 or 64 bit OS:64

I am attempting to install Version Recall on a 2012 R2 server and when I enter my subscription information, I get an error -

"The certificate authority is invalid or incorrect."


Chris Gardner
User avatar
J. Reif
Posts: 118
Joined: Mon Jan 14, 2013 10:43 am

Re: Install Issue

Postby J. Reif » Wed Dec 30, 2015 11:20 am

Hi Chris,

Please refer to item number 2 under Activations and Deactivations on our FAQ page (https://www.sapien.com/support/faqs#9). If this does not solve your activation issue, please contact Lanae Dale in sales at sales@sapien.com.
June Alane Reif
SAPIEN Technologies, Inc.

Return to “VersionRecall”

Who is online

Users browsing this forum: No registered users and 1 guest