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Files are not being added to repository automatically

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rkantor17
Posts: 11
Joined: Thu Aug 13, 2015 8:53 am

Re: Files are not being added to repository automatically

Postby rkantor17 » Mon Sep 21, 2015 2:48 pm

I found that the submit all does force the file updates. I was actually expecting the service to do it automatically. I don't see the service actually automating the updates. That was my expectation.

RK
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Alexander Riedel
Posts: 5866
Joined: Tue May 29, 2007 4:43 pm

Re: Files are not being added to repository automatically

Postby Alexander Riedel » Mon Sep 21, 2015 2:56 pm

It should. Please send your .recall file and your service.inf file to support@sapien.com so we see what is going on.Please include the exact location of your local folder.
Please also include the current service log.
Alexander Riedel
SAPIEN Technologies, Inc.
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Alexander Riedel
Posts: 5866
Joined: Tue May 29, 2007 4:43 pm

Re: Files are not being added to repository automatically

Postby Alexander Riedel » Tue Sep 22, 2015 2:16 am

Please also verify exactly what version of VersionRecall you have installed. It should be 1.0.123
Alexander Riedel
SAPIEN Technologies, Inc.
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rkantor17
Posts: 11
Joined: Thu Aug 13, 2015 8:53 am

Re: Files are not being added to repository automatically

Postby rkantor17 » Tue Sep 22, 2015 5:35 am

Alexander Riedel wrote:It should. Please send your .recall file and your service.inf file to support at sapiencom so we see what is going on.Please include the exact location of your local folder.
Please also include the current service log.


Where do I find the service.inf and the service log file?
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rkantor17
Posts: 11
Joined: Thu Aug 13, 2015 8:53 am

Re: Files are not being added to repository automatically

Postby rkantor17 » Tue Sep 22, 2015 5:37 am

Alexander Riedel wrote:Please also verify exactly what version of VersionRecall you have installed. It should be 1.0.123


Confirmed.
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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: Files are not being added to repository automatically

Postby Alexander Riedel » Tue Sep 22, 2015 5:48 am

C:\ProgramData\VersionRecallService

Email service.inf and vrkService.log please
Alexander Riedel
SAPIEN Technologies, Inc.
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rkantor17
Posts: 11
Joined: Thu Aug 13, 2015 8:53 am

Re: Files are not being added to repository automatically

Postby rkantor17 » Thu Sep 24, 2015 6:28 am

Alexander Riedel wrote:C:\ProgramData\VersionRecallService

Email service.inf and vrkService.log please


email rejected due to banned file types. I also tried compressing and that too rejected. Please advise.
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rkantor17
Posts: 11
Joined: Thu Aug 13, 2015 8:53 am

Re: Files are not being added to repository automatically

Postby rkantor17 » Thu Sep 24, 2015 6:31 am

The scheduled task is not adding new files or updating existing.

Could the issue be that the .recall file is stored in the path of my documents that is being monitored?
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davidc
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Re: Files are not being added to repository automatically

Postby davidc » Thu Sep 24, 2015 8:18 am

Our email servers do not filter emails attachments. Alternatively you can upload the file via our website.

Go to Support->Support Uploaded and you should be able to upload the files to us.

The recall file is not a problem. The file tells Version Recall that the folder is versioned and contains the repository information.

David
David
SAPIEN Technologies, Inc.
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rkantor17
Posts: 11
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Re: Files are not being added to repository automatically

Postby rkantor17 » Thu Sep 24, 2015 1:23 pm

davidc wrote:Our email servers do not filter emails attachments. Alternatively you can upload the file via our website.

Go to Support->Support Uploaded and you should be able to upload the files to us.

The recall file is not a problem. The file tells Version Recall that the folder is versioned and contains the repository information.

David


Nope not allowed,the filetype you are attempting to upload is not allowed. I tried the inf and log files.

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