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Context Menu Crash

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Ratoka
Posts: 8
Joined: Wed Jun 04, 2014 10:36 am

Context Menu Crash

Postby Ratoka » Fri Aug 07, 2015 10:20 am

I am having an issue with the Shell extensions for VersionRecall and ChangeVue.

When these applications are installed on Windows 8.1/10, when right clicking on files on a UNC path Explorer crashes.

VR version 1.0.118_072415
Vue version 2.2.85_060615

64bit
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SAPIEN Support Forums
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Joined: Wed Dec 03, 2014 2:26 pm

Context Menu Crash

Postby SAPIEN Support Forums » Fri Aug 07, 2015 10:21 am

This is an automated post. A real person will respond soon.

Thank you for posting, Ratoka.

Did you remember to include the following?
    1. Product, version and build (e.g. Product: VersionRecall 2014, Version & Build: 1.0.102. Version and build information can be found in the product's About box accessed by clicking the blue icon with the 'i' in the upper right hand corner of the ribbon.)
    2. Specify if you are running a 32 or 64 bit version
    3. Specify your operating system and if it is 32 or 64 bit.
    4. Attach a screenshot if your issue can be seen on the screen
    5. Attach a zip file if you have multiple files (crash reports, log entries, etc.) related to your issue.

If not, please take a moment to edit your original post or reply to this one.

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: Context Menu Crash

Postby Alexander Riedel » Fri Aug 07, 2015 11:36 am

There is no plugin for ChangeVue.
Is this in a folder under VersionRecall control or just any folder that is UNC?
Alexander Riedel
SAPIEN Technologies, Inc.
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Ratoka
Posts: 8
Joined: Wed Jun 04, 2014 10:36 am

Re: Context Menu Crash

Postby Ratoka » Fri Aug 07, 2015 12:43 pm

It is within any folder accessed through UNC. Interestingly enough there is no impact with the UNC is mapped and accessed through a drive letter.
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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: Context Menu Crash

Postby Alexander Riedel » Fri Aug 07, 2015 2:39 pm

I have tried on 8.1 Pro and Windows 10 but I cannot replicate.
Can you give me the actual path for reference and can you check your system logs if you have any more crash information?

Thanks.
Alexander Riedel
SAPIEN Technologies, Inc.
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Ratoka
Posts: 8
Joined: Wed Jun 04, 2014 10:36 am

Re: Context Menu Crash

Postby Ratoka » Fri Aug 07, 2015 3:03 pm

The path is \\cl-file\gpo as an example.

The program explorer.exe version 10.0.10240.16405 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1a1c
Start Time: 01d0d12e28df27d2
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: cf386df0-3d4e-11e5-9bd8-8851fb66784a
Faulting package full name:
Faulting package-relative application ID:

I also tried to use the IP instead of the server name and saw no difference. I was able to right click on a UNC path on a Windows 8.1 machine. I also tried to a server 2012 R2 box and was able to right click.

The environment having the issue is Windows 10 x64 browsing to UNC paths on a clustered 2012 R2 file server.

Please see the attached error report.
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Alexander Riedel
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Re: Context Menu Crash

Postby Alexander Riedel » Fri Aug 07, 2015 3:26 pm

Your original post stated 8.1 as well as 10. Please verify that you only see his effect on Windows 10.

There was no error report attached.
Alexander Riedel
SAPIEN Technologies, Inc.
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Ratoka
Posts: 8
Joined: Wed Jun 04, 2014 10:36 am

Re: Context Menu Crash

Postby Ratoka » Fri Aug 07, 2015 3:35 pm

I ended up rebuilding in Windows 10 before I realized that this was what was causing my issue. VersionRecall is only installed on my computer. I just wanted to be clear that the same issue happened to my while on Windows 8.1.


Fault bucket 128885305444, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 10.0.10240.16405
P3: 55b4596f
P4: 15b1
P5: 134742016
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\---\AppData\Local\Temp\WER830E.tmp.appcompat.txt
C:\Users\---\AppData\Local\Temp\WER830F.tmp.xml
C:\Users\---\AppData\Local\Temp\WER8350.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_4c1ccb5ddebbf6cc3d73b93dff956c4349e6d0_dad67276_cab_2977836c\memory.hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_4c1ccb5ddebbf6cc3d73b93dff956c4349e6d0_dad67276_cab_2977836c\triagedump.dmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_explorer.exe_4c1ccb5ddebbf6cc3d73b93dff956c4349e6d0_dad67276_298fa655

Analysis symbol:
Rechecking for solution: 0
Report Id: 33fd65e7-3d51-11e5-9bd8-8851fb66784a
Report Status: 0
Hashed bucket: 82fbcded053ec93172bfcf59b054978f
Attachments
Report.zip
Crash report
(5.03 KiB) Downloaded 179 times

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