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License status not valid. Service inactive

Posted: Fri Aug 22, 2014 6:31 am
by clhumphr
New Install of VersionRecall 2014, I am getting this error when viewing the Service.log

"License status not valid. Service inactive

Could not load license file

The data area passed to a system call is too small."

which seems to me, why I am not getting any versions updated.

VersionRecall.exe 64Bit - file version 1.0.98.0

System - 64Bit Windows 7

Re: License status not valid. Service inactive

Posted: Fri Aug 22, 2014 10:00 am
by Alexander Riedel
Please email the specific file named in the error message to support@sapien.com. Please include your machine name in the email.

Thanks.