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License status not valid. Service inactive

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clhumphr
Posts: 12
Joined: Mon Nov 29, 2010 5:43 am

License status not valid. Service inactive

Postby clhumphr » Fri Aug 22, 2014 6:31 am

New Install of VersionRecall 2014, I am getting this error when viewing the Service.log

"License status not valid. Service inactive

Could not load license file

The data area passed to a system call is too small."

which seems to me, why I am not getting any versions updated.

VersionRecall.exe 64Bit - file version 1.0.98.0

System - 64Bit Windows 7
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Alexander Riedel
Posts: 5793
Joined: Tue May 29, 2007 4:43 pm

Re: License status not valid. Service inactive

Postby Alexander Riedel » Fri Aug 22, 2014 10:00 am

Please email the specific file named in the error message to support@sapien.com. Please include your machine name in the email.

Thanks.
Alexander Riedel
SAPIEN Technologies, Inc.

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