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VersionRecall Crash

Posted: Mon Jun 30, 2014 7:40 pm
by davidl@microway.com.au
I had to rebuild my PC after a hard drive corruption. Both the folders/files and the repository are on a network drive. I'm running Win 8.1 64-bit.
I had to do a new install of VersionRecall.

Now when I try an open a .recall repository, VersionRecall crashes.

Here's the error log:
Log Name: Application
Source: Application Error
Date: 1/07/2014 12:09:09 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxx
Description:
Faulting application name: VersionRecall.exe, version: 1.0.96.0, time stamp: 0x53a8ab7e
Faulting module name: COMCTL32.dll, version: 6.10.9600.17031, time stamp: 0x53089ab1
Exception code: 0xc00000fd
Fault offset: 0x000000000004a1eb
Faulting process id: 0x1288
Faulting application start time: 0x01cf94c9fe3c082f
Faulting application path: C:\Program Files\SAPIEN Technologies, Inc\VersionRecall 2014\VersionRecall.exe
Faulting module path: C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1\COMCTL32.dll
Report Id: afba9d6c-00c4-11e4-bebe-bc5ff48b0971

Re: VersionRecall Crash

Posted: Mon Jun 30, 2014 8:46 pm
by Alexander Riedel
Open the .recall file in a text editor and check if the paths specified are correct.
If that the yields no result please email the file to support@sapien.com

Please also try if you can create a new repository without fault.
That determines if the problem is an installation issue or is with your repository.