VersionRecall Crash

This forum can be browsed by the general public. Posting is limited to current SAPIEN license holders with active maintenance and does not offer a response time guarantee.
Forum rules
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.

Any code longer than three lines should be added as code using the 'Select Code' dropdown menu or attached as a file.
User avatar
Posts: 1
Joined: Sun Mar 03, 2013 11:40 am

VersionRecall Crash

Post by »

I had to rebuild my PC after a hard drive corruption. Both the folders/files and the repository are on a network drive. I'm running Win 8.1 64-bit.
I had to do a new install of VersionRecall.

Now when I try an open a .recall repository, VersionRecall crashes.

Here's the error log:
Log Name: Application
Source: Application Error
Date: 1/07/2014 12:09:09 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxx
Faulting application name: VersionRecall.exe, version:, time stamp: 0x53a8ab7e
Faulting module name: COMCTL32.dll, version: 6.10.9600.17031, time stamp: 0x53089ab1
Exception code: 0xc00000fd
Fault offset: 0x000000000004a1eb
Faulting process id: 0x1288
Faulting application start time: 0x01cf94c9fe3c082f
Faulting application path: C:\Program Files\SAPIEN Technologies, Inc\VersionRecall 2014\VersionRecall.exe
Faulting module path: C:\WINDOWS\WinSxS\\COMCTL32.dll
Report Id: afba9d6c-00c4-11e4-bebe-bc5ff48b0971

User avatar
Alexander Riedel
Posts: 7601
Joined: Tue May 29, 2007 4:43 pm
Answers: 2
Been upvoted: 6 times

Re: VersionRecall Crash

Post by Alexander Riedel »

Open the .recall file in a text editor and check if the paths specified are correct.
If that the yields no result please email the file to

Please also try if you can create a new repository without fault.
That determines if the problem is an installation issue or is with your repository.
Alexander Riedel
SAPIEN Technologies, Inc.