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Repositories Not Updating on New Server

Posted: Wed Jun 26, 2019 7:35 am
by ssr025
Product, version and build: VersionRecall 2015 1.0.120
32 or 64 bit version of product: 64
Operating system: Windows Server 2016 Standard
32 or 64 bit OS: 64

I moved VersionRecall 2015 from one server to another earlier this year. On the old server I had scheduled repositories to be updated at 6pm daily. I noticed on the new server that repositories are not being updated daily. On the old server, I'm seeing the Ribbon->Tools->Service->Settings menu but on the new server I'm not seeing the Settings menu. What do I need to do to correct this?

Thanks, Steve

Re: Repositories Not Updating on New Server

Posted: Wed Jun 26, 2019 10:23 am
by Olga_B
Hi Steve,

What version of VersionRecall did you install on new server? Is it the same as on old?

Re: Repositories Not Updating on New Server

Posted: Wed Jun 26, 2019 10:55 am
by ssr025
It looks like the old server has VR 2015 1.0.123 installed, although I'm also getting a Product Updates Are Available window on that server showing the installed version is 1.1.27.

Re: Repositories Not Updating on New Server

Posted: Wed Jun 26, 2019 11:15 am
by Olga_B
What version do you have on this server

' ...I noticed on the new server that repositories are not being updated daily...'

In 1.2.131 (2016 release) the service was replaced with system tray application. Check Ribbon/Tools. There is System Tray tab and Settings

Re: Repositories Not Updating on New Server

Posted: Wed Jun 26, 2019 11:24 am
by ssr025
On the new server I'm running 1.0.120. The Tools menu looks like this:
VR.jpg
VR.jpg (17.88 KiB) Viewed 2388 times

Re: Repositories Not Updating on New Server

Posted: Wed Jun 26, 2019 11:34 am
by Olga_B
Yes, this is to old.

The Ribbon->Tools->Service->Settings was added in build 1.0.123

This is from the log
1.0.123
Add: Service log and settings now accessible from the Tools tab in the ribbon instead of the backstage menu

You need to update at least to that build

Re: Repositories Not Updating on New Server

Posted: Wed Jun 26, 2019 12:48 pm
by ssr025
I updated to 1.0.123 and the repositories seem to be updating now. Thanks for your assistance.