VRTRAY Fails periodically

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rkantor17
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Joined: Thu Aug 13, 2015 8:53 am

VRTRAY Fails periodically

Post by rkantor17 » Wed Sep 26, 2018 7:53 am

To help you better we need some information from you.

*** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

Product, version and build: Version Recall 1.5.144
32 or 64 bit version of product: 64 bit
Operating system:
32 or 64 bit OS: Win 7 - 64 Bit

*** Please add details and screenshots as needed below. ***

VRTRAY periodically fails and closes. I need to restart throughout the day. Is there a log or something that can help identify why it is failing?

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: VRTRAY Fails periodically

Post by Alexander Riedel » Wed Sep 26, 2018 8:30 am

If the application crashes it should be in the system log.
Do you see any message when that happens?
Alexander Riedel
SAPIEN Technologies, Inc.

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rkantor17
Posts: 15
Joined: Thu Aug 13, 2015 8:53 am

Re: VRTRAY Fails periodically

Post by rkantor17 » Wed Sep 26, 2018 9:46 am

See attached screenshot and Event Viewer error message.

Let me know what else may be needed to resolve.
Attachments
2018-09-26_12-48-05.pdf
(66.25 KiB) Downloaded 8 times
2018-09-26_12-44-51.pdf
(17.85 KiB) Downloaded 7 times

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: VRTRAY Fails periodically

Post by Alexander Riedel » Wed Sep 26, 2018 12:06 pm

That is a stackoverflow. Typically that would be caused by an accidental recursion.
Can you please provide information as to the location of the source folder and where the repository is located?
Alexander Riedel
SAPIEN Technologies, Inc.

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rkantor17
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Joined: Thu Aug 13, 2015 8:53 am

Re: VRTRAY Fails periodically

Post by rkantor17 » Mon Oct 01, 2018 7:45 am

Looks like the repository is within the documents being monitored. How can I move the repository, it says it is being scanned, even when it is not.

Robb

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: VRTRAY Fails periodically

Post by Alexander Riedel » Mon Oct 01, 2018 8:38 am

Can you provide a little more information? Like actual folders?
Alexander Riedel
SAPIEN Technologies, Inc.

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rkantor17
Posts: 15
Joined: Thu Aug 13, 2015 8:53 am

Re: VRTRAY Fails periodically

Post by rkantor17 » Mon Oct 01, 2018 12:41 pm

The folders are on a network path

u:\documents\downloads\repofile - repository
u:\documents - files to monitor