A few days ago ChangeVue started crashing a few seconds after it started. Version 2.1.54
Troubleshooting:
*Tried running as administrator
*Uninstalled, downloaded latest version (which I think was what I was already running), and reinstalled
Logs:
I tried adding the '/l:4' after the executable path, but no logs were saved in C:UsersAppDataLocalTempSAPIEN so I have attached the Microsoft appcrash logs...not sure if that helps in any way.
Attached files /FileUpload/27/b770953fb3d01015c0a2a279d4391e.txt (3 KB) /FileUpload/18/7b505bd5b30b5ae236f7181740e284.txt (33.8 KB) /FileUpload/92/3d934abbae402e49b5c6bf92497221.zip (756.3 KB)
ChangeVue 2012 crashing at launch
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- Alexander Riedel
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ChangeVue 2012 crashing at launch
Do you see any UI after you start it or does it crash before the main window becomes visible?
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
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- Posts: 107
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ChangeVue 2012 crashing at launch
I see a UI for a few seconds before Window indicates the error. I've attached a screenshot of exactly what I see.
Attached files
Attached files
Mike
- Alexander Riedel
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ChangeVue 2012 crashing at launch
Export this key: HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.ChangeVue2012DirectoriesRepositories
then rename it to, say "repositories_BACKUP" and start Changevue. Does that prevent the crash? In that case you should see no open repositories.
Please let me know.
then rename it to, say "repositories_BACKUP" and start Changevue. Does that prevent the crash? In that case you should see no open repositories.
Please let me know.
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
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- Posts: 107
- Last visit: Thu Apr 29, 2021 8:47 am
ChangeVue 2012 crashing at launch
Yes, that allows ChangeVue to open without crashing. So now do I reconnect my repositories?
Mike
- Alexander Riedel
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ChangeVue 2012 crashing at launch
Can you send the exported .reg file to support@sapien.com?
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
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- Posts: 107
- Last visit: Thu Apr 29, 2021 8:47 am
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- Posts: 107
- Last visit: Thu Apr 29, 2021 8:47 am
ChangeVue 2012 crashing at launch
The *.reg file bounced:
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'support@sapien.com'
Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.
The following organization rejected your message: smtp23.gate.ord1a.rsapps.net.
***
I'll rename with *.txt and see if that makes it through.
***
'support@sapien.com'
Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.
The following organization rejected your message: smtp23.gate.ord1a.rsapps.net.
***
I'll rename with *.txt and see if that makes it through.
Mike
ChangeVue 2012 crashing at launch
I am seeing the same problem and have been since mid January, my solution was to rename the Directories reg key, since I suspected it was repository related.
Are you interested in the reg file ?
Are you interested in the reg file ?
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- Posts: 107
- Last visit: Thu Apr 29, 2021 8:47 am
ChangeVue 2012 crashing at launch
No thanks. I have stepped away from CV for now as I beta test a different product.
Mike