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ChangeVue 2012 crashing at launch

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StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 9:22 am

ChangeVue 2012 crashing at launch

Postby StupidSexyFlanders » Wed Jan 09, 2013 7:20 am

A few days ago ChangeVue started crashing a few seconds after it started. Version 2.1.54

Troubleshooting:
*Tried running as administrator
*Uninstalled, downloaded latest version (which I think was what I was already running), and reinstalled

Logs:
I tried adding the '/l:4' after the executable path, but no logs were saved in C:UsersAppDataLocalTempSAPIEN so I have attached the Microsoft appcrash logs...not sure if that helps in any way.


Attached files /FileUpload/27/b770953fb3d01015c0a2a279d4391e.txt (3 KB) /FileUpload/18/7b505bd5b30b5ae236f7181740e284.txt (33.8 KB) /FileUpload/92/3d934abbae402e49b5c6bf92497221.zip (756.3 KB)
Mike
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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

ChangeVue 2012 crashing at launch

Postby Alexander Riedel » Wed Jan 09, 2013 7:31 am

Do you see any UI after you start it or does it crash before the main window becomes visible?
Alexander Riedel
SAPIEN Technologies, Inc.
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StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 9:22 am

ChangeVue 2012 crashing at launch

Postby StupidSexyFlanders » Mon Jan 14, 2013 5:28 am

I see a UI for a few seconds before Window indicates the error. I've attached a screenshot of exactly what I see.

Attached files
Mike
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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

ChangeVue 2012 crashing at launch

Postby Alexander Riedel » Mon Jan 14, 2013 6:04 am

Export this key: HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.ChangeVue2012DirectoriesRepositories
then rename it to, say "repositories_BACKUP" and start Changevue. Does that prevent the crash? In that case you should see no open repositories.
Please let me know.
Alexander Riedel
SAPIEN Technologies, Inc.
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StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 9:22 am

ChangeVue 2012 crashing at launch

Postby StupidSexyFlanders » Mon Jan 14, 2013 6:45 am

Yes, that allows ChangeVue to open without crashing. So now do I reconnect my repositories?
Mike
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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

ChangeVue 2012 crashing at launch

Postby Alexander Riedel » Mon Jan 14, 2013 7:08 am

Can you send the exported .reg file to support@sapien.com?
Alexander Riedel
SAPIEN Technologies, Inc.
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StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 9:22 am

ChangeVue 2012 crashing at launch

Postby StupidSexyFlanders » Mon Jan 14, 2013 8:02 am

On its way!
Mike
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StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 9:22 am

ChangeVue 2012 crashing at launch

Postby StupidSexyFlanders » Mon Jan 14, 2013 8:10 am

The *.reg file bounced:

***
'support@sapien.com'
Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

The following organization rejected your message: smtp23.gate.ord1a.rsapps.net.
***

I'll rename with *.txt and see if that makes it through.
Mike
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Xenophane
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Joined: Tue Oct 30, 2007 11:26 pm

ChangeVue 2012 crashing at launch

Postby Xenophane » Wed Feb 06, 2013 8:58 pm

I am seeing the same problem and have been since mid January, my solution was to rename the Directories reg key, since I suspected it was repository related.

Are you interested in the reg file ?
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StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 9:22 am

ChangeVue 2012 crashing at launch

Postby StupidSexyFlanders » Thu Feb 07, 2013 6:14 am

No thanks. I have stepped away from CV for now as I beta test a different product.
Mike

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