ChangeVue Stopped working

Archived Product support for ChangeVue users
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jefcrawf2
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ChangeVue Stopped working

Post by jefcrawf2 »

Hello.

I am having the exact same problem as post:

http://www.sapien.com/forums/viewtopic.php?f=16&t=2057

and

http://www.sapien.com/forums/viewtopic.php?f=16&t=2031

The issue started immediately after applied the available patch for the product. Prior to this the product was working. This issue occurs for any user that may login to the machine so it isn't profile specific. I cannot revert back to the prior build as I no longer have the installer files.
Last edited by J A Reif on Thu May 09, 2013 12:05 pm, edited 1 time in total.
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Alexander Riedel
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ChangeVue Stopped working

Post by Alexander Riedel »

We are working on the problem. Please stand by.
Alexander Riedel
SAPIEN Technologies, Inc.
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Alexander Riedel
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Post by Alexander Riedel »

There is a test build with more diagnostics available from
http://www.sapien.com/downloads
Navigate to the Support Files folder and download and install
ChangeVue2011-2.0.36.exe
Alexander Riedel
SAPIEN Technologies, Inc.
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jefcrawf2
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Post by jefcrawf2 »

Here is what the log file is says:************************************** Log File Opened at 06:04:20 on 01/09/2012*****************************06:04:20 - MainFrame Constructor06:04:20 - Initialize Vars06:04:20 - Project Directory Set.06:04:20 - Repository Directory Created06:04:20 - Repository Directory Set.06:04:21 - OnClose called06:04:21 - PostNcDestroy called
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Alexander Riedel
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Post by Alexander Riedel »

Please download and install ChangeVue2011-2.0.37.exe from the same location. I am not able to reproduce this but I have a suspicion. Please let me know how this turns out.
Alexander Riedel
SAPIEN Technologies, Inc.
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jefcrawf2
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Post by jefcrawf2 »

This is the message that is now being displayed with this build:************************************** Log File Opened at 06:11:09 on 01/10/2012*****************************06:11:09 - MainFrame Constructor06:11:09 - Initialize Vars06:11:09 - Project Directory Set.06:11:09 - Repository Directory Created06:11:09 - Repository Directory Set.06:11:09 - Creating Trustlink Manager failed.06:11:09 - A valid product key was not located.06:11:09 - Source Control was unable to intitialize due to lack of a valid key06:11:13 - OnClose called06:11:13 - PostNcDestroy called
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Alexander Riedel
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Post by Alexander Riedel »

Ok, please download 2.0.38 from the same location to verify that we got it. Thanks!
Alexander Riedel
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jefcrawf2
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ChangeVue Stopped working

Post by jefcrawf2 »

Downloaded and installed. ChangeVue is now working for me again.Log File:05:27:00 - MainFrame Constructor05:27:00 - Initialize Vars05:27:00 - Project Directory Set.05:27:00 - Repository Directory Created05:27:00 - Repository Directory Set.05:27:00 - Command 2485 Complete. CommandInProgress = 005:27:01 - Command 2456 Complete. CommandInProgress = 005:27:01 - Command 2461 Complete. CommandInProgress = 005:27:01 - Command 2485 Complete. CommandInProgress = 005:27:01 - UpdateFileDisplay has started05:27:05 - OnClose called05:27:05 - App is closing05:27:05 - Posting quit message now Thread has been shut down.05:27:05 - App shut down has been started.05:27:05 - PostNcDestroy called
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Alexander Riedel
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Post by Alexander Riedel »

Ok, thanks. There is a new official build (2.0.39) which switches logging off again by default.
Alexander Riedel
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wst_clientmanagmt
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Post by wst_clientmanagmt »

Where do we find the 2.0.39 build? I re-downloaded from the MySAPIEN link, but that did not fix it. I tried the 2.0.38 build and it fixed my repository issue, but I thought I read somewhere that logging was turned on and wanted to use the official build if possible. Thanks in advance!
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