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Available Updates Will Not Download

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timstspry17
Posts: 21
Joined: Sun Sep 06, 2015 9:31 pm

Available Updates Will Not Download

Postby timstspry17 » Thu Feb 04, 2016 2:04 pm

Product, version and build: WMIExplorer 2016 2.2.57
32 or 64 bit version of product: 64-bit
Operating system: Windows 8.1
32 or 64 bit OS: 64-bit

I get the notification that an update is available, but when I try to download the update it always fails. I have attached a screen print of the error. This is also happening for the PowerRegEx 2015 product.

Tim
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2016-02-04_12-59-53.gif
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DevinL
Site Admin
Posts: 734
Joined: Mon Aug 17, 2015 2:25 pm

Re: Available Updates Will Not Download

Postby DevinL » Thu Feb 04, 2016 2:14 pm

Can you please verify that you're able to download the latest versions from your account page? You can do so here:

https://www.sapien.com/account/products
Last edited by DevinL on Thu Feb 04, 2016 2:16 pm, edited 1 time in total.
DevinL
SAPIEN Technologies, Inc.
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Alexander Riedel
Posts: 5865
Joined: Tue May 29, 2007 4:43 pm

Re: Available Updates Will Not Download

Postby Alexander Riedel » Thu Feb 04, 2016 2:26 pm

It says WMI Explorer but is posted in the PrimalXML forum. Can you please verify which product you are having this problem with?
Alexander Riedel
SAPIEN Technologies, Inc.

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