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PrimalXML 2014 Versions 4.0.28,29,30 stop working

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EFAG_ITT
Posts: 2
Joined: Thu Apr 03, 2014 2:56 pm

PrimalXML 2014 Versions 4.0.28,29,30 stop working

Postby EFAG_ITT » Thu Sep 25, 2014 6:23 am

Hi,
PrimalXML 2014 Version 4.0.30 is installed on Windows 7 32 bit.

Since version 4.0.28, PrimalXML 2014 crashes everytime when I type '<' to create a new element. I tried also with versions 4.0.29 and 4.0.30, but without success (please see attached screenshot)

I also tried on other workstations with OS Windows 8.1 64 bit - the same problem. The version 4.0.27 was the last one that worked properly.

Below, the error messages I found in the Eventlog:
Faulting application name: PrimalXML.exe, version: 4.0.30.0, time stamp: 0x541b0e2c
Faulting module name: PrimalXML.exe, version: 4.0.30.0, time stamp: 0x541b0e2c
Exception code: 0xc0000005
Fault offset: 0x00041d81
Faulting process id: 0x26a8
Faulting application start time: 0x01cfd8be61a7078e
Faulting application path: C:\Program Files\SAPIEN Technologies, Inc\PrimalXML 2014\PrimalXML.exe
Faulting module path: C:\Program Files\SAPIEN Technologies, Inc\PrimalXML 2014\PrimalXML.exe
Report Id: a4499f3e-44b1-11e4-827f-001999f99c59
-----------------------------------------------------------

Faulting application name: PrimalXML.exe, version: 4.0.30.0, time stamp: 0x541b0e2c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0150010
Fault offset: 0x00083fd3
Faulting process id: 0x26a8
Faulting application start time: 0x01cfd8be61a7078e
Faulting application path: C:\Program Files\SAPIEN Technologies, Inc\PrimalXML 2014\PrimalXML.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a63e434e-44b1-11e4-827f-001999f99c59
Attachments
PrimalXML2014_4030_AppCrash.jpg
PrimalXML2014_4030_AppCrash.jpg (201.75 KiB) Viewed 3141 times
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davidc
Posts: 4458
Joined: Thu Aug 18, 2011 4:56 am

Re: PrimalXML 2014 Versions 4.0.28,29,30 stop working

Postby davidc » Thu Sep 25, 2014 8:10 am

This issue has been resolved and we will issue a release very soon.

David
David
SAPIEN Technologies, Inc.
User avatar
EFAG_ITT
Posts: 2
Joined: Thu Apr 03, 2014 2:56 pm

Re: PrimalXML 2014 Versions 4.0.28,29,30 stop working

Postby EFAG_ITT » Thu Sep 25, 2014 11:04 pm

Hi,
After the intallation of the latest version 4.0.31, it works properly, again. Many thanks.
User avatar
davidc
Posts: 4458
Joined: Thu Aug 18, 2011 4:56 am

Re: PrimalXML 2014 Versions 4.0.28,29,30 stop working

Postby davidc » Fri Sep 26, 2014 10:46 am

Thank you for the update.

David
David
SAPIEN Technologies, Inc.

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